Return & Refund Policy

1. General Policy (All Sales Are Final)

Because we offer highly discounted bulk pricing and operate on tight margins, all sales are final. We do not accept returns, exchanges, or issue refunds for:

• Unsold inventory or overstock.
• Buyer's remorse or change of mind.
• Inability to resell the goods due to market conditions.
• Products that have been unboxed, used, or modified by you or your customers.

2. Damaged or Defective Goods

We stand by the quality of the products we distribute. If your shipment arrives with manufacturing defects or sustains damage during freight handled by our partners, you are entitled to a claim.

• Reporting Window: All claims for damages or defects must be submitted within five (5) business days of receiving the cargo. Claims made after this period will be rejected.
• Evidence Required: You must retain all original packaging. Photographic or video evidence clearly showing the defect or shipping damage to both the product and the master carton is required.

3. Shipping Errors (Wrong Items Received)

Our warehouses employ strict batch inspection protocols, but human errors occasionally happen. If you receive an incorrect SKU or short-shipped quantities (missing items):

Please notify us within 5 business days. We will immediately dispatch the missing units or the correct items at our own expense. If a return of the incorrect items is required, we will issue a prepaid return shipping label.

4. Return Merchandise Authorization (RMA)

No returns of any kind will be accepted without a pre-approved Return Merchandise Authorization (RMA) number issued by your dedicated account manager.

• Goods returned without an RMA number will be refused at our loading dock and returned to you at your expense.
• Authorized returns must be shipped back in their original condition and packaging within 14 days of the RMA being issued.
• A 20% restocking fee may apply to any authorized returns that are not the result of our error or product defect.

5. Refunds & Account Credits

Depending on the nature of the claim and inventory availability, approved returns or shortages will be resolved via one of the following methods at our discretion:

• Replacement Units: Added to your next scheduled wholesale order, or shipped independently.
• Store Credit: A credit memo applied to your account, automatically deducted from your next invoice.
• Refund: Issued back to the original method of payment (Wire Transfer, Credit Card) within 7-10 business days.

6. How to File a Claim

To initiate a claim for damages, shortages, or wrong items, please follow these steps:

1. Email our wholesale support team at Info@bulkindistributer.shop.
2. Include your Order Number and Company Name in the subject line.
3. Provide a detailed description of the issue.
4. Attach high-resolution photos of the items and the shipping cartons.

Your account manager will review the claim and respond with the next steps or an RMA number within 1-2 business days.